FILE A COMPLAINT
Who Should File A Complaint?
When the NHTSA receives enough complaints to attract their attention they will start a comprehensive investigation. If they find the failures to be of serious safety concern in a high percentage of vehicle they will insist the car company, Ford in my case, issue a RECALL.
Why File A Complaint With The NHTSA?
When a car company issues a recall they will reimburse you for any costs you may have incurred as a result of repairing your door and/or offer to replace those bad door latches before they fail. To qualify for reimbursement you may have to have the repair preformed at an authorized dealership. This is an expensive repair! On my car $300 per door.
Most any car model can encounter an occasional broken or defective door latch. But as of this post 1000’s of newish Ford Fiesta door latches are failing prematurely. Failures of 1 or more car doors on the same Fiesta vehicle are widespread nationwide. And some multi-failures of the back passenger doors are almost simultaneous.
One comment here stated that a Ford dealership told her they had around 70 Ford Fiesta’s with broken defective car doors that will not latch closed or stay shut. That’s 70 Fiesta’s with car doors that won’t latch at just 1 dealership! Now consider that there are around 1500 plus Authorized Ford Dealers in the United States and you begin to get a true picture of just how serious and widespread these failures are.
My small town Kingman Arizona dealer did not place a number on it but said they were seeing a sudden surge of Ford Fiesta’s with broken car door latches both in and out of warranty. The number was so high that he knew exactly how much the parts and labor would be for this particular repair on a Ford Fiesta. My Fiesta has 2 broken back side car doors that won’t latch and it’s not even 3 years old. Both door latches failed inside of 12 hours.
The latches on Ford Fiesta car doors are failing so frequently right now that the latch mechanisms are on national backorder. So I and many hundreds like me are driving around with our car doors tied closed because their are no parts available to repair them.