Well, it’s about time! The National Highway Traffic Safety Administration (NHTSA) @ 1-888-327-4236 and Ford Motor Company have finally agreed to a manufacturer safety recall. I recommend that all Ford Fiesta owners, whether having issues with faulty or breaking door latches or not, call Ford Motor Company customer care @ (800) 392-3673 to get the facts about defective Fiesta door latches.
At this time it is unclear as to whether Ford issued the recall voluntarily or was forced by the NHTSA. Based on my personal experience with Ford’s customer care service and warranty integrity I would speculate they were forced into issuing the safety recall for replacement of defective Fiesta door latches.
I personally have just suffered a 3rd broken passenger car door latch on my 30 month old Ford Fiesta. In all my years I have never experienced even a single broken car door latch on any of my dozens of cars nor have I known anyone who has. To me it was pretty obvious from the first 2 doors latches that broke within 12 hours of each other that this was a Fiesta defect. Ford didn’t do the right thing on the first two broken doors. No, they didn’t pay for the full cost of repair at the time. They didn’t voluntarily issue a safety recall knowing full well that thousands of Fiesta’s around the world were suffering from defective door latches – a true safety concern!
In this case, if you examine the actions of Ford Motor Company as I have, you might come to the same conclusion as I have. In my opinion, regardless of all their hype and hollow words, Ford Motor Company is not actually concerned with their customer’s safety. They’re just ALL about PROFIT.
FILE A COMPLAINT
Now get this – I called a Ford Dealer to have my broken door latch repaired under the recall. They were aware of the recall but were not yet prepared to handle the repair under the safety recall, claiming Ford had not given them instructions and had not setup the program yet. Next I called Ford Motor Company customer care. Yep, same story right from the horsepower’s mouth. We’re not prepared to begin the broken door latch replacements on Fiesta’s yet – THE PARTS ARE NOT AVAILABLE and WE HAVE NOT DOCUMENTED THE PROGRAM OR PROCEDURE. So even though they have admitted to the door latch/lock problem and issued the safety recall they still are not repairing Fiesta doors – WHEN FORD, WHEN?
I’m not at all pleased with Ford Customer Care.
Frankly, I’m down right disgusted with Ford, their customer care, and Ford’s warranty integrity.