Ford Fiesta Door Latch Replacement Safety Recall #15S16

Well, it’s about time! The National Highway Traffic Safety Administration (NHTSA) @ 1-888-327-4236 and Ford Motor Company have finally agreed to a manufacturer safety recall. I recommend that all Ford Fiesta owners, whether having issues with faulty or breaking door latches or not, call Ford Motor Company customer care @ (800) 392-3673 to get the facts about defective Fiesta door latches.

At this time it is unclear as to whether Ford issued the recall voluntarily or was forced by the NHTSA. Based on my personal experience with Ford’s customer care service and warranty integrity I would speculate they were forced into issuing the safety recall for replacement of defective Fiesta door latches.

I personally have just suffered a 3rd broken passenger car door latch on my 30 month old Ford Fiesta. In all my years I have never experienced even a single broken car door latch on any of my dozens of cars nor have I known anyone who has. To me it was pretty obvious from the first 2 doors latches that broke within 12 hours of each other that this was a Fiesta defect. Ford didn’t do the right thing on the first two broken doors. No, they didn’t pay for the full cost of repair at the time. They didn’t voluntarily issue a safety recall knowing full well that thousands of Fiesta’s around the world were suffering from defective door latches – a true safety concern!

In this case, if you examine the actions of Ford Motor Company as I have, you might come to the same conclusion as I have. In my opinion, regardless of all their hype and hollow words, Ford Motor Company is not actually concerned with their customer’s safety. They’re just ALL about PROFIT.

FILE A COMPLAINT

If your car door won’t latch… CALL the National Highway Traffic Safety Administration (NHTSA) @ 1-888-327-4236 to file a complaint!    OR…» File A Complaint Online!

Now get this – I called a Ford Dealer to have my broken door latch repaired under the recall. They were aware of the recall but were not yet prepared to handle the repair under the safety recall, claiming Ford had not given them instructions and had not setup the program yet. Next I called Ford Motor Company customer care. Yep, same story right from the horsepower’s mouth. We’re not prepared to begin the broken door latch replacements on Fiesta’s yet – THE PARTS ARE NOT AVAILABLE and WE HAVE NOT DOCUMENTED THE PROGRAM OR PROCEDURE. So even though they have admitted to the door latch/lock problem and issued the safety recall they still are not repairing Fiesta doors – WHEN FORD, WHEN?

I’m not at all pleased with Ford Customer Care.

Frankly, I’m down right disgusted with Ford, their customer care, and Ford’s warranty integrity.

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Samsung Galaxy S6 Big Lolli Fix, Did They Pop Google?

Did Google Get Trumped?

It was widely said: You can fool some of the people some of the time but you can’t Google all of the people all of the time. So did Samsung really pop Google with an Android performance fix for their lineup of Galaxy mobile phones? A fix that targets the operating system memory issue? Did Samsung… Donald Google?

Do you think for one moment that Google would allow another company to actually modify code at the core level of it’s market dominating Android operating system? Doing so would amount to a completely new version of Android, copyright issues and loss of control for Google. What do you think? I think Not!

Two Scenarios

In my mind their are only two possible scenarios that may explain what really happened behind the scenes and why it may appear to some that Google was trumped by Samsung in fixing the Lollipop memory bug.

Samsung Covers For Google

The fist of two likely options is that the fix is actually just a temporary work-around patch application that installs on top of the actual unmodified Google Android operating system; much like any other 3rd party software. If Google were to release an application like this it would have the effect of making their OS appear less than perfect to all of the people. So by agreement Google may have collaborated with Samsung to release a temporary application that would help to release memory and restore performance. Samsung comes out looking heroic in the media and receives untold marketing value pushing the release of their new Galaxy S6 and S6 Edge cell phones. Older Galaxy S models are now also being updated to Lollipop presumably because a fix is now available.

Meanwhile, Google can continue to develop core code to overcome the memory loss issues and quietly release a better fix in a future update. But none the less, Samsung deserves big Kudos for possibly developing and distributing this performance restoring application even though Google may have had a hand in it; or more likely, hands completely wrapped around.

Clever Win-Win Samsung-Google Public Relations

The second of two probable options would be that if the actual core code of the Android operating system was updated then it’s pretty much a slam dunk that Google actually developed the code for this performance fixing update and delivered it to Samsung for first roll-out by special agreement. Why?

Well, if I were Google, I wouldn’t want all of the people to realize my Android operating system had performance issues. So, leveraging my brightest thinkers and my best public relations artisans I would come up with a creative win-win marketing strategy for rolling out this better late than never performance restoring software update. Too bad it may have taken Google this long to come up with a strategy that could shield them from fault and at the same time provide favorable publicity for a top tier business partner.

Either way, Samsung appears to me to have been used by Google for cover.

So now you know my opinion!

-Mark

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Ford Fiesta 2012 Side Doors Won’t Latch Shut Or Stay Closed

The problem, or I should say ‘the jam’ as in door jamb, is that both side rear passenger doors on my 2012 Ford Fiesta are not working on the close. The car doors won’t stay closed or stay shut. When you try shutting either door it just bounces back out a little. When I try it I get the same result. Neither door will latch closed.

This is no ordinary open and shut predicament. I tried an easy fix of lifting the door handle while rotating the latch. That trick doesn’t work for this car’s latching dilemma as the latches aren’t stuck in the wrong position. As you can clearly see in the photo below, upon breaking they actually remain in the correct rotational position to latch when the door is closed. The latch just rotates freely. Lifting and lowering the outside and/or inside door handle has absolutely no affect on the latch. It seems the latch assembly is broken internally.

It’s scary to think that the latches might have just suddenly released the doors to open while carrying passengers in the back seats!

As a public service I have decided to chronicle and publish for public record this ongoing saga as the story of the 2 broken door latches unfolds.

Photo Of 2012 Malfunctioning Ford Fiesta Door Latch In Correct Position To Close

2012 Ford Fiesta Malfunctioning Door Latch In Correct Position To Close

Is this a Ford Fiesta Recall waiting to happen?

Has anyone out there had 2 door latches fail on a new car? Only 35,772 miles on my 2012 Fiesta when both rear passenger side door latches failed within 12 hours of each other. Is both doors failing at the same time just a coincidence? I think not!

My car developed a pair of double D’s overnight.
Double D-fective flapping doors that is!

My Ford Fiesta safety issue case #CAS-4651084-H7G4M8

My Fiesta has never been involved in an accident, no body damage, no evidence of attempted break-ins and no apparent reason to cause 1, let alone both, rear passenger side door latches to malfunction and prevent closing of the rear side doors. And, absolutely no warning or indication of any looming or pending problem with the operation of either door nor my fingers, hands, wrists or arms… although I do get a bout-of-gout in my knee occasionally. I just opened each door normally to find it broken upon shutting. What I find extremely strange, and at this time still unexplained by anyone, is that both doors failed within 12 hours of each other in exactly the same manor. Seems like too much to be a coincidence, doesn’t it. There must be some sort of a connection. So what’s the connection? Do these 2 doors share a symbiotic relationship where one cannot go on without the other? Do the electric door locks associated with the latches have something to do with it? What is the “real” cause of the latches failing? What else might be or go wrong with the doors???

The passenger side rear door is almost never used since I rarely carry more than one hitchhiker :-) at a time. That door has been opened and closed maybe 30 times or less since I purchased the car… and I never pick up hitchhikers – really. Well, not since the doors broke anyway :-). If you can’t open and close a car door many hundreds or even thousands of times perhaps you should have your hand checked for tendinitis, or just maybe the door is faulty. In all my years I have never experienced any car, my car or any other car with even one faulty door latch – never! It’s always been my hand, ha-ha.

A Serious Safety Hazard

It seems to me that a failing door latch represents a significant public safety hazard. How many Ford Fiesta’s have this safety issue? How many hands are getting tendinitis trying to close those doors? What if the door latch had failed while I was in motion? What if the door swung out and hit someone, something or another vehicle while I was making a turn? What if one of my grand kids fell out of my back seat because the door latch failed and then swung open? What if something tumbled out onto the roadway and caused someone to have an accident or just damaged their vehicle?

Door Latches Should Be Fail Safe!

A door that will close and remain securely closed is on my short list of things I would expect to work on each and every car no matter what!

Rear Side Door Latch Failure #1

The first door malfunctioned and failed to close in a parking lot after placing some groceries in the back behind the driver’s seat on Wednesday June 25, 2014 at approximately 10:30 PM. I had to drive home with the driver side rear passenger door dangerously free to swing wildly.

Rear Side Door Latch Failure #2

The passenger side rear seat door failed to close the next morning after placing a travel bag into the back seat area around 9:00 AM on Thursday June 26th. It was my daughter’s birthday and I was on my way to Torrance California to celebrate with her. I figured I would go see a Ford dealer once I got to Torrance, which I did. So I tied the 2 doors closed from the inside and set off on the 300 mile dive to join my daughter and other family members for her birthday.

The following day Friday June 27th 2014 I visited the Ford Dealership on Pacific Coast Highway in Torrance, AutoNation Ford. I must say that I was treated exceptionally well but was informed that since my car mileage was now 36,072 my rear door repairs would not be under warranty unless Ford Motor Company made an exception. Inferring that since I drove 300 miles to Torrance for my daughter’s birthday I would lose out on warranty coverage because of the extra 72 miles above the 36,000 mile warranty. The dealer did kindly take the car into the service area to determine exactly what would be the extent of the needed repairs. They advised me that 2 new complete door latch assemblies would be required and that the closest parts were in Sacramento. I explained that I would have to take my car to a dealer near my home as I could not stay for 5 to 7 days to complete the repair.

The Pending Solution?

This morning (07/01/2014) I called Ford Motor Company at (800) 392-3673 and talked with a nice customer care service representative (Steven) who created a service / safety review report Case #CAS-4651084-H7G4M8. I was advised that a copy of the report would also be forwarded to the National Highway Traffic Safety Administration. Steven told me that they would look into it and my best course of action now would be to work with a local Authorized Ford Dealer as they are the ones in a position to work with Ford to resolve this. I contacted Colorado River Ford at (928) 757-3131 as per Steven’s suggestion. I initially spoke with Charles at Colorado River Ford. I am currently waiting for Colorado River Ford to get back to me with information as to what they are able to work out with Ford Motor Company.

07-03-2012: Waiting.

07-09-2014: No communication from Ford Motor Company or Colorado River Ford

07-09-2014: Called Ford Motor Company and spoke with customer service rep Stephanie. She opened a new case #CAS-4860114-T7N7J2 and has escalated the matter up to a regional supervisor or similar level person. According to Stephanie, the highest level. Was also informed I should expect a call back from Ford Motor Company within 2 days. I also learned that someone from Colorado River Ford did contact Ford Motor Company but did notes do not reflect that they tried to negotiate a warranty repair or advance my claim and nobody from Colorado River Ford advised me that they had indeed contacted Ford. From my perspective it seems like Colorado River Ford just dropped my request for assistance.

Added Note 07-09-2014: Parts to perform the needed repairs are scarce and/or currently not available from Ford dealers or local/regional Ford parts warehouses. This is an indication to me that other Ford Fiesta owners are likely to be experiencing similar issues leading to a run on door latching mechanisms needed to correct my Fiesta’s defect. When I finally do get this resolved I hope the new parts are of better quality than the ones that failed.

07-14-2014: No callback within 2 days as promised. I was promised by Stephanie at Ford Motor Company that a high level Ford case rep would call me within 2 days of opening the new case #CAS-4860114-T7N7J2. Today is the 3rd business day. Thursday and Friday last week are the 2 full days that lapsed without being contacted by Ford.

07-15-2014: I called Ford customer care again since they have taken no action and have not bothered to honor their commitment to contact me to resolve this issue. Today I spoke with Shannon for about an hour. Shannon opened yet a 3rd case #CAS-4889525-R7K7F0. If Ford was as good at contacting their customers as promised to resolve issues they could cut down on creating case numbers and composing lengthy reports. This time I was promised a callback in 1 day by Shannon. So on or before the end of 07-16-2014 I might get a call from “Leroy” my Ford regional manager.

National Backorder No Parts Available

07-15-2014: Today also I learned that the required parts to repair the doors on my Fiesta are on “national backorder”. This information was obtained directly from Ford customer care. The customer care rep actually inquired about the door parts. She conveyed to me that before she could even state the model and year, the parts person said, “if this is for a Fiesta 2012 the door parts (latching mechanisms) are on National Backorder”. More evidence to indicate Ford has a serious problem with defective Fiesta door latches.

07-17-2014: Leroy, the regional Ford manager DID NOT CALL me on 07-16-2014 as promised by Shannon on 07-15-2014.

08-23-2014 The Resolution:
As of last week my doors are repaired after much back and forth between me and Ford. Mostly Leroy was not returning my requests for communication about having my doors repaired under warranty and the fact that the parts were on National backorder. Parts became available about 3 weeks ago now. The result of my effort is that Ford finally agreed to pay for the repair of one(1) door and I had to pay for the other. Leroy claims that in order for the car to be repaired under warranty the repairs must be completed while the mileage is 36,000 miles or less and within 3 years of purchasing the vehicle new, whichever comes first. I was within the 3 years but my mileage was slightly over. However, Ford still kicked in on the repair with their out-of-warranty customer assistance program with the sum of $250 toward the $514 dollar repair cost for both doors.

So the bottom line here is if you need anything repaired on your Ford make sure you get it to an Authorized Ford dealer before the car is out of warranty by even 1 day or 1 mile. Warranty wise it makes no difference where you are when it breaks or the circumstances, if your car is not being repaired at the dealer exactly within the warranty you loose out on full warranty coverage.

I have nothing but high praise for my local dealer (Colorado River Ford) but as far as Ford Motor Company Customer Care is concerned my comments are probably better left to your imagination!

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Ford Defect Warning: The Mysterious Ford Fiesta Double D’s

Despite her sexy aerodynamic styling and high mpg rating, all the while delivering very feisty performance, my Ford Fiesta has serious backdoor problems. I call them the “Double D’s”. She may be easy, light on the gas, and spew little form her tailpipe, but she cannot holster her dancing rear side doors.

“These big free swinging flappers just bounce right back in your face!”

As if it’s not rude enough for her backdoor to remain wide open seat exposed, she cannot holster either of her backside passenger wing-like doors. The snatch of the latch does not catch. *See photo at end of article. Neither of my Ford Fiesta’s rear passenger doors will latch closed. Both door latches are fully “busted” and those broken car doors won’t stay shut. Short of bondage, her racy flip-flop flappers just won’t stop swaying in the breeze no matter what I try. They just won’t stay harnessed.

The Mysterious Double D-fects

My racy Ford has quite the pair of Double D’s! Double defects that is. My babe is dangerous! Her swinging “double d” troubles have the potential to kill.

You wouldn’t want to get whacked by one of her firm flappers while her 4 rough riding tread hugging rubbers stalk the road. Although she has only been riding for 35,772 miles, her endurance a virtue, my feisty Fiesta is a hazard to herself as well as others.

Here comes the mystifying part. She is such a newish 2012 Model Ford Fiesta with no accidents, a young shapely undamaged body, and no evidence of assaults, bruising, or as much as a dented gash in her vibrant blue hued skin. How did this otherwise voluptuous appearing vehicle acquire 2 malfunctioning door latch mechanisms within 12 hours of each other? Especially when you take into account that 1 backdoor saw little ingress egress activity? I can testify to the fact that fares seldom danced in and out of THAT rear door.

It seems like there is some sort of interdependent failure involved? Should I worry that if she suffers a blowout on her front left tire that to complete the job she might feel compelled to blow one of the others? If her front windshield gets smashed will her back window shatter out of sympathy?

Just imagine this bad-girl bouncing, bucking, riding the road with her flailing wings spread wide, seats exposed, knocking-up and whacking anyone in her path. Her racy wing-like doors unable to come to a close as she beckons in breezy gestures to be cuffed and bound before she injures herself and others.

Wings Bound With Straps On For Safety

With 2 rear doors unable to come to a close this feisty Fiesta was not ride worthy. My quick solution was to whip out a pair of soft braided ratchet tie-down straps with S-Hook ends and then strap-em-on my honey’s wavering wings. With the straps on her cinched-up snug her rear doors were closed to access, the dome lights turned off, and the LED in-dash door ajar warning with moaning complement disappeared.

After traveling 300 miles for a family birthday celebration on the very same morning the car doors malfunctioned (06-26-2014) my car had exactly 36,072 miles on it when I stopped in the Ford dealer service isle. That’s 72 miles out of warranty according to the out of town Authorized Ford Dealer I visited. They indicated Ford may not cover the door repairs unless they made an exception to the warranty.

As of 07-03-2014 this warranty issue is pending with Ford Motor Company under case #CAS-4651084-H7G4M8. A complaint has also been filed with the National Highway Traffic Safety Administration Office of Defects Investigation, confirmation number (ODI Number) is: 10607751.

We can:
harness the horsepower of a stallion,
harness the energy of a scorching sun,
harness the power of wild raging rivers,
but Ford cannot seem to get it right harnessing my feisty Fiesta’s pair of Double-Defective swingers.”

If Ford Motor Company does not correct these malfunctioning free flapping doors under warranty or safety recall I can’t help but feel that I am the one who will be taken for a ride!

Author’s Note:
While the prevailing tone of this article is satirical parody and innuendo (in-your-endo for those still with me here :) the reality of these malfunctioning defective doors is NOT at all humorous.

Photo Of Defective Ford Fiesta 2012 Door Latch

Defective Ford Fiesta 2012 Door Latch

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Hilarious Email From A Not So Politically Correct Friend

Not So Diplomatic

Below is an email, in his exact words that I recently received out of the blue from a friend.  Personally, I think Mr. DrySack (not his real name) has a very imaginative and at times “dry sarcastic and twisted” sense of humor.  I love it. To me he is funny!

Reprisal

I won’t mention my friends real name because he fears the US government may expel him from the United States like they are doing to all those diplomat hacks from the big bad red “R” country, you know who I mean. Worse yet, the Russians might accelerate their mind control over him; forcing him to participate in their political hacking attacks and cyber bullying schemes.

Leaking The Email

I think Mr. DrySack is very imaginative with his humor. So without further doo-doo I leak to you his email verbatim as I received it. Well that is if you don’t count the hypnotic “spell” check I ran to make sure it was safe and wasn’t going to infect readers.

Well it’s official.

Russia forced the Clinton campaign to type (against their will) embarrassing information in the emails they sent each other. They never would have put the embarrassing info in their emails if the Russians hadn’t used mind control to force the democrats to be so stupid.

I myself secretly broke my neighbor’s windshield last week and yesterday I ate 3 lbs. of rabbit poop.

Ah man… The Russians just made me type that in this email.  They are evil.  If this email gets leaked, then the Russians are responsible for the things I’ve done, not me.

US expels Russian diplomats over cyber attack allegations – http://www.bbc.co.uk/news/world-us-canada-38463025

-End quote.

And… that’s all folks!

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US Expels Russian Diplomats Over Clinton Cyber Hacking Attack Allegations

Well It’s Official, Satire

Whining Over Leaked Emails
It now appears that Russia forced the DNC, the Clinton campaign and John Podesta to type, against their will, embarrassing information in the emails they sent each other. They never would have put all that embarrassing information in their emails if the Russians hadn’t used mind control to force the democrats to be so stupid.

Stupid Is As Stupid Does

I myself secretly broke my neighbor’s windshield last week and yesterday I ate 3 lbs. of rabbit poop. Oh geez that was brutal!

Oh man… The Russians just made me type that in this post and copy it in an email to my blogger friend.  Russian hackers are evil.  If this email post gets leaked, then the Russians are responsible for the things I’ve done, not me.

Oh man, will the US expel me too?

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Assassination: U.S. Payback For Russian Hacking?

Has the United States begun payback activities against Russia for their ambitious hacking attacks and roll in attempting to influence our presidential election in favor of Donald Trump?

Did The U.S. Covertly Orchestrate The Assentation Of The Russian Ambassador to Turkey?
During both the primaries and presidential election WikiLeaks released a seemingly never-ending series of emails allegedly gained through hacking of the DNC (Democratic National Committee) and the personal emails of John Podesta, Hillary Clinton’s 2016 presidential campaign Chairman. This email scandal has been well documented from many angles, but what has NOT been covered much to date is… What Is the United States going to do about aggressive foreign governments hacking into computer and data storage systems belonging to our U.S. government, business entities and citizens of the United States of America?

It is alleged by various government agencies, congress members, news agencies and others that the Russians are behind the hacking that furnished WikiLeaks with the email documents that were publically published; emails that exposed a great deal of sensational information that has proven to be damaging in many respects. My big questions are… did the Russians hack Hillary Clinton’s personal email server and thereby gain access to classified government information? Did the Russians distribute and/or secretively leak information to various terrorist groups? Was the classified information gleaned from Hillary Clinton’s illegal personal email server setup to bypass the secured government email servers responsible for the U.S. Benghazi Embassy attack?

So now what? What actions will the United States take as retribution? Perhaps the bigger question is… what will the U.S. do to prevent hacking, stealing of America’s secrets, the plundering of intellectual property, sabotaging the U.S. economy and infrastructure or permitting our enemies to pull-off a repeat performance whereby they interfere with our free elections and worse in the future?

My Opinion: Condensed Event Sequence Leading Up To The Russian Ambassador Killing
1. As Secretary of State Hillary Clinton sets up private email server bypassing secured gov system.
2. Hillary Clinton’s private email server and likely other devices she and support staff used are hacked by the Russians and up to four other countries.
3. The Russians and / or other countries sold, traded or gave highly classified documents to terrorists and / or potential enemies of the United States. 
4. These docs included info on U.S. embassies and more specifically, our counter terrorist operations being run out of the U.S. embassy in Benghazi.
5. This information outraged the terrorists in and around the Benghazi area.
6. Provoked and inspired terrorist using classified details of the Benghazi embassy operations docs gained through Russian hacking of Hillary Clinton’s email server planned and executed the attack on the Benghazi U.S. embassy.
7. To Russia with love… The U.S. begins Russian payback by covertly orchestrating the public assassination of the Russian ambassador to Turkey – an ambassador for an ambassador, Andrey G. Karlov in retaliation for John Christopher “Chris” Stevens.

Connect The Dots……
So why did so many people in the Obama administration, including the “extremely careless (negligent) Hillary Clinton”, lie to the American people about why the American embassy in Benghazi was attacked using a false narrative to blame it on a video? I offer you that the lie told was to cover-up of one of the worst security breaches, if not the worst ever, in the history of the United States of America… coordinated by the one and only former Secretary of State Hillary Clinton through her careless and reckless use of a personal email server setup for the express purpose of illegally bypassing America’s secure government communication systems.

Hillary, President Obama and other high ranking administration officials almost certainly knew Hillary’s email server was hacked before the Benghazi attack. Knowing how secretive much of the stolen documents were, they knew and could speculate how this information could and would likely be used by our enemies. I speculate that our government realized almost immediately that the Benghazi Embassy Attack was an indirect result of Hillary’s private email server being hacked and compromised.

This particular hack resulting in stolen information was way too damaging, too embarrassing and too shameful for the truth to be made public. After all, it would have ruined Hillary’s career and any chance of her making a run for president were it to become known and of public knowledge. More importantly for the Obama administration, it would greatly tarnish President Obama’s legacy. How would such a negligent security breach affect America’s reputation and standing in the world? How would it look to Americans if they were to find out the truth about how negligent Hillary actually was and the fact that those responsible for overseeing the Secretary of State turned a blind eye. Nobody enforced the strict operational policies, procedures and rules when it came to protecting America’s secrets. Respect, what respect? So many at the top level of the U.S. government, including President Obama, not only knew the video was not the cause of the Benghazi embassy attack but also knew it was more likely connected to the hacking of Hillary’s private server.

U.S. Involvement In Russian Ambassador’s Assassination?
Now lets return to focus on the assassination of the Russian ambassador to Turkey. Interestingly and so telling, as of the time of this post I have not come across news reports that confirm any terrorist group, not ISIS, not Al Qaeda or any other terrorist entity has officially claimed responsibility for the Russian ambassador’s assassination. History indicates that terrorist groups seem to all share something in common, they are proud of their attack successes whether it be against those they deem to be guilty or innocent, Muslims or Infidels, it doesn’t matter to them.

Is the United States responsible?

America may have a lot of “an eye for an eye” and “a tooth for a tooth” retaliation to get around to… but, it is my opinion the United States government should start by punishing the one person responsible for related deplorable acts of treason – Hillary Clinton.

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